Thank you for shopping with Saint & Savage Co. Every order is prepared with care before it leaves us.

PROCESSING TIMES

Ready-to-ship items are usually processed within 3–5 business days. Custom, personalized, and made-to-order items are usually processed within 5–10 business days after payment and final design approval.

Business days do not include weekends or holidays. Large, complex, bulk, DTF, sublimation, banner, sign, or special-order projects may require additional time. Any revised timeline will be communicated before production.

SHIPPING RATES & TRACKING

Available shipping options and charges are shown at checkout. You will receive tracking information when your shipping label is created. Tracking can take 24–48 hours to update, and carrier transit time begins after processing is complete.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs to be corrected. Once an order has shipped, we cannot guarantee an address change.

Orders returned because of an incorrect, incomplete, or undeliverable address may require an additional shipping charge before they can be sent again.

DELAYS, LOSS & DAMAGE

Carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our control may occur. Saint & Savage Co. is not responsible for carrier delays after a package has been accepted by the carrier.

If tracking shows no movement or a package appears lost, contact the carrier first and then use our Contact page so we can assist with the claim. Packages marked delivered are not automatically eligible for replacement or refund.

Report shipping damage within 7 days of delivery. Include your order number and clear photos of the item, packaging, and shipping label. Keep all packaging until we respond.

LOCAL PICKUP

Local pickup is available only when it is specifically offered or arranged. Please wait for confirmation that your order is ready before arriving.

TIME-SENSITIVE ORDERS

Production and delivery dates are estimates, not guarantees. Contact us before ordering for an event or deadline so we can confirm whether the requested timeline is realistic.