Orders may be canceled within 2 hours of purchase only if production or fulfillment has not started.

HOW TO REQUEST A CANCELLATION

Use the Contact page as soon as possible and include your order number. A cancellation request is not approved until Saint & Savage Co. confirms it in writing.

THE TWO-HOUR WINDOW

Cancellation requests received within 2 hours of purchase will be reviewed. If the order has not entered production, fulfillment, or supply purchasing, the cancellation may be approved.

After the two-hour window, cancellation is not guaranteed. An order cannot be canceled simply because a message was sent before we had an opportunity to review it.

CUSTOM & MADE-TO-ORDER PRODUCTS

Custom, personalized, and made-to-order products become noncancelable once a design is approved, special materials are ordered, or production begins—whichever happens first.

Review all names, spelling, dates, colors, sizes, quantities, addresses, and design details carefully before approval. Customer-approved errors are not grounds for cancellation, refund, or free replacement.

ORDER CHANGES

Request changes before approving a design. Changes requested after approval may be declined or may require an additional fee and a revised completion date.

READY-TO-SHIP ORDERS

A ready-to-ship order cannot be canceled after fulfillment begins or a shipping label is created. If the item is eligible, you may request a return after delivery under the Return & Refund Policy.

APPROVED REFUNDS

Approved cancellation refunds are issued to the original payment method. Bank or payment-processor timing varies, and the refund may not appear immediately.

OUR RIGHT TO CANCEL

Saint & Savage Co. may cancel an order because of inventory or material unavailability, payment problems, suspected fraud, pricing or listing errors, abusive conduct, or an inability to complete the requested work safely or lawfully. If we cancel an order, any amount owed will be refunded.